Maa Delivery

Privacy Policy

Effective Date: March 30, 2026

Maa Delivery ("we", "our", or "us") operates the Maa Delivery mobile application and website (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

Personal Information: When you register, we collect your name, email address, phone number, and delivery addresses.

Location Data: We collect real-time location data (with your permission) to provide accurate pickup and delivery services, route optimization, and live tracking.

Order Information: Details of your delivery orders including item descriptions, pickup/drop locations, payment method, and transaction history.

Device Information: Device type, operating system, unique device identifiers, and push notification tokens.

2. How We Use Your Information

  • To facilitate and manage your delivery orders
  • To provide real-time tracking and delivery status updates
  • To process payments and send transaction receipts
  • To communicate with you about orders, promotions, and support
  • To improve our services, platform performance, and user experience
  • To detect and prevent fraud or misuse of our platform
  • To comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your data with:

  • Delivery Partners & Drivers: Name, phone number, and delivery addresses necessary to complete your order
  • Payment Processors: Transaction data required to process payments securely
  • Service Providers: Cloud hosting, analytics, and communication services that help us operate the Platform
  • Legal Authorities: When required by law, regulation, or legal process

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order history is retained for accounting and legal compliance. You may request deletion of your account and data by contacting us.

6. Your Rights

  • Access, update, or correct your personal information via the Platform
  • Request deletion of your account and associated data
  • Opt out of promotional communications
  • Withdraw location permissions at any time through device settings

7. Third-Party Services

Our Platform may use third-party services such as Google Maps, payment gateways, and analytics providers. These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Platform or via email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

© 2026 Maa Delivery. All rights reserved.